Home · Shipping
Logistics

How orders get to you.

Pickup, LTL, full truckload. We don't mark up freight.

30-Second Form

Quote a shipment.

Fill in a few details — quantity, product type, the work you need done. We respond by email within one business day.

Format: name@example.com
Format: (555) 555-1234 or 555-555-1234 — US or Canada only
Format: 12345 / 12345-6789 (US) or A1A 1A1 (Canada)

Pickup

902 Scribner Ave NW, Mon–Fri 8 a.m.–4 p.m. No appointment for < 10 totes; appointment required above that so we can stage. Bring a flatbed or box truck; we'll forklift load.

LTL (less than truckload)

We work with three Midwest LTL carriers. Quotes are pass-through. Typical transit times: 1 business day in-state, 2–4 across the Great Lakes basin, 5–8 to the coasts.

Full truckload

22 IBC totes on a 53-ft flatbed, 20 on a dry van. Best per-tote freight. Lead time depends on lane and current capacity.

Lead times

  • Stocked product (used totes, accessories): 3–7 business days.
  • Custom modifications: 7–14 business days.
  • New totes (special order): 7–14 business days.
  • Repurposed goods built to order: 5–10 business days.
  • Rush: $150 surcharge, often available for next-day regional moves.

Damage & claims

Photograph any damage before unloading. Email photos and the order ID within 48 hours and we'll work with you on replacement or refund. The carrier's insurance handles freight damage; we step in to make sure it gets resolved.

Service area

Standard: Michigan, Ohio, Indiana, Illinois, Wisconsin, western PA and NY. Beyond that: full-truckload only, by quote. We don't encourage long-haul shipping because the carbon math hurts.

Shipping & logistics — what to expect

The long-form file.

How orders ship from our dock to yours, and how our pickups work in the other direction.

2 biz days
From paid invoice to truck rolling
1–5 days
Transit, depending on lane and mode
$0
Freight markup — we pass actual carrier cost
0.5–1.5%
Damage rate on LTL empties
Deep dive

The detail behind the surface.

§ 01

Modes we use

Flatbed (our trucks): Regional moves within ~200 miles of Grand Rapids. 40 totes single-stack, 80 double-stack. Door-to-door, single handling.

LTL (carriers we trust): Smaller orders or longer hauls. Multiple handlings, 5–10 day transit, more risk of empty-cage damage.

Customer pickup: Welcome any time during yard hours. Bring a pallet jack or forklift; we'll stage your order.

Related

Keep reading.